We offer a 30-day hassle-free money-back guarantee. This only applies to products purchased directly from palfur.com. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

All our products are tested and inspected for quality before they are shipped, we are confident that you will love your new Palfur products. However, If you're dissatisfied with your Palfur products, simply notify us within 30 days of the delivered date. You will need to pay for return shipping.

Your Palfur products comes with a 30-day return policy after delivery. If you would like to return your Palfur products and you're still within 30 days of delivery, please email our Customer Service team at service@palfur.com to request a Return Merchandise Authorization (an RMA).

In your request, please include the following information: 

• The serial number of your Palfur(you can locate it on the bottom or back of the product and the accessories do not have serial numbers. )
• Your PalFur login email.
• To ensure a safe return to Palfur, you must use the original box. If some items in the set are not present, and/or the packaging is damaged, a restocking fee may apply.

The email should contain：

• Photos that clearly show the appearance of all sides of the product.
• Photos of the complete accessory display.
• Photosof the original packaging.
• A brief explanation for the return. This will be helpful to us to improve our product.
• Return accepted warehouse address: 13459 Brooks Dr. Baldwin Park, CA 91706 notes :RAM is required, otherwise it will be regarded as invalid return.

Please ensure the Palfur is packaged correctly. Due to its size and weight, it is very important to follow these instructions closely to avoid damage. Palfur may deduct from your refund if the returned product is damaged.

Please note that the 30-day money-back guarantee must meet the following requirements:

* The product and accessories with the original packaging.

* The product and accessories shouldn't be any cracks, dents, scratches, or any factors that may affect re-sales.

The customer service team will confirm with you for the return reason, and will also need you to provide the product and package photos from different angles. Once confirmed, you will get a Return Material Authorization (RMA) number with a return address.

You need to write the RMA number on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

In order to successfully receive the returned goods, please inform us of the tracking number in time after the goods are sent. If due to customer or logistics reasons, the warehouse does not receive the return, we will not refund.

Once your return has been received, please allow us up to 7 business days to process your refund. On your bank side, it also needs 3-10 business days for a credit to appear on your credit card statement. For disputed orders, it takes 3-6 months to resolve.

Shipping costs should be paid by customer in the following situations:

• Returning products without any proven defect.
• Warranty claims on items taken outside the original country of purchase.
• Returning items claimed to have defects but found to be in proper functioning status by Palfur.
• Costs related tounauthorized returns (any returns made outside of the approved warranty process).

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@palfur.com.

All the Palfur products enjoy 1-year warranty. If you have any product issues within 1 year, please contact us through service@palfur.com and our customer service will guide you to find a solution.

Besides, PalFur offers a 1+1 year warranty extension, doubling the coverage for your peace of mind. Learn more at: https://www.palfur.com/pages/warranty-extend

Palfur’s warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals.
• Non-quality related issues.
• Items purchased from unauthorized resellers.
• Used for special application other than normal consumer use.
• Lost /stolen/free/refunded product.
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
• Not able to provide valid proof of purchase.

Feel free to contact our customer service team at service@palfur.com.  

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight;
If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
No restocking fee to be charged to the consumers for the return of a product.

Toll Free :+1 517 529 2555

Email: service@palfur.com

To start a return, you can contact us at service@palfur.com. We will let you know by email the exact return address.

Orders from the United States can be returned to our warehouse in County of Kent, USA.

Orders from the United Kingdom can be returned to our warehouse in Sutton Coldfield, UK.

Orders from Australia can be returned to our warehouse in South Granville, Australia.

Orders from Europe/Germany can be returned to our warehouse in Braunschweig, Germany.

Orders from Hong Kong can be returned to our warehouse in Shenzhen, China.

Orders from Japan can be returned to our warehouse in Narita, Japan.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.