Shipping Policy
Thanks for shopping with palfur.com. To keep track of your order, contact service@palfur.com, so we can provide you the order’s tracking number.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-3 working days of order confirmation/payment. Orders made on the weekends might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time of U.S. mainland.
| Country | Rate Name | Transit Time | Price | Courier |
| USA | Economy | 5 to 8 business days | Free | DHL/ UPS/FedEx |
| USA | Express | 1 to 2 business days | $15.00 USD | DHL/ UPS/FedEx |
| USA | Standard | 3 to 4 business days | Free | DHL/ UPS/FedEx |
Outside the contiguous U.S., shipping costs for a IN01 unit are as follows: $25 for Hawaii and Alaska; Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.
Rate Name ：Economy，Transit Time 5 to 8 business days，It is possible that the time will be extended due to local logistics.
Shipping Cost & Transit Time for Global Shipping.
| Country / Region | Rate Name | Transit Time | Price | Courier |
|
Australia, Canada, France, Germany, Hong Kong SAR, Italy,Japan,Malaysia, New Zealand,Singapore,Sweden, Switzerland, United Kingdom, Ireland, Netherlands,Taiwan, Philippines
|
Economy International | 6 to 18 business days | Free | DHL/ UPS/FedEx |
|
Australia, Canada, France, Germany, Hong Kong SAR, Italy, Japan, Malaysia, New Zealand, Singapore, Sweden, Switzerland, United Kingdom, Ireland, Netherlands, Taiwan, Philippines
|
Express International | 1 to 5 business days | $35.00 USD | DHL/ UPS/FedEx |
Currently, the following addresses cannot be delivered:
--All regions outside the countries or regions listed above.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours. Delivery Time Exceeded
Delivery Time Exceeded
If your order is delayed, please contact us via email service@palfur.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
About The Shipment Warehouse
We have warehouses located in the United States, United Kingdom, Australia, Germany, Europe, Hong Kong, and Japan. Shipments are allocated based on the principle of proximity for efficient delivery.
| Orders From Country / Region | Ship From Warehouse |
| United States | USA, County of Kent DE |
| United Kingdom | UK, Sutton Coldfield |
| Australia | Australia, South Granville |
| Europe / Germany | Germany, Braunschweig |
| Japan | Japan, Narita |
| Hong Kong | China, Shenzhen |
For the mentioned regions, shipments may be sent from Hong Kong and Shanghai via international express delivery due to potential inventory shortages at the warehouses.
Toll Free :+1 517 529 2555
Email: Service@palfur.com